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Travel House Inc

1  Reviews

(301) 460-7320
2220 Mears Ln
Silver Spring, MD 20906-6305

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main:
(301) 460-7320

Vanity City Name

Silver Spring
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Average Rating (1)

simone thompson

My family & I are traveling to the Philippines next February 2012 and I had asked Travelhouse to work out a schedule and a cost for us last week. At that time I had asked the agent if she needed my credit card. She said no, not right now so I told her to call me when she needed it. She sent me a schedule and a cost without any mention of the credit card so I called her the next morning and she said that the lower fares we had worked out were no longer available, that they were only good for 24 hours . Needless to say I was appalled and asked her why she hadn't called me for my card, that it was available to her any time of the day , all she had to do was pick up the phone and do her job, which was to make sure her customer's needs and best interests were served. Instead she did nothing and offered no reason or excuse. Needless to say I immediately went on to another agency who took care of everything in a timely manner but the damage was done, my total cost for the trip has gone up several hundreds of dollars. I have advised all my friends and family never to deal with these people. They are not professionals and definitely not watching out for you.

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